Refund Policy

Effective Date: 02/01/2026

At Engraved Brands, we take pride in our craftsmanship. Please review our refund policy carefully before placing an order.

All custom and personalized items are final sale and are not eligible for refunds or returns once production has begun.

If an item is incorrect due to our error or arrives defective, please contact us within 7 days of receipt. We will review the issue and, if approved, repair or replace the item.

Engraved Brands is not responsible for replacement or reimbursement of customer-provided items that are damaged during engraving.

Orders may be canceled before production begins. Once production has started, cancellations are not permitted.

We are not responsible for delays caused by shipping carriers once an order has been shipped.

If you have questions about refunds or believe there is an issue with your order, please contact us.